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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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suzette

August 8, 2024

1  out of  5
rating by suzette
"I have been with state farm since 2015 . I had some challenges along the way that I thought were work out but I guess not. The staff are very friendly but resolution are not the best. I've had an issue for quite sometime my issues seems beyond help and I'm confused and concerned as no one has been able to resolve an issues that is on state farm part I have spoken to each person in the office and still no help. So it seems like me as a loyal customer my Insurance is now cancelled because no one could assist. I am being over charge and etc."
We responded:
"As you noted, it is true that there was an error in the system. The billing system was supposed to collect monthly payments for one of your policies, but there was a discrepancy. In July, the system rectified its error and billed you for 5 months' worth of premiums at once. Despite this issue, my team and I worked diligently to reduce the lump sum bill by approximately 62%. We considered this a significant achievement and were eager to inform you of our efforts. It is disappointing to learn that you do not share the same sentiment. We value our longstanding and positive relationship with you and are grateful for the opportunity to serve you. We remain committed to delivering excellence and hope to continue our partnership with the same level of dedication and vigor we are known for."
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Julia Witherspoon

July 30, 2024

5  out of  5
rating by Julia Witherspoon
"If you are looking for the absolute best insurance office ever, look to State Farm and agent Keith Rasch. I was so stressed out when I called Keith, as I needed to change my home owner's policy. Keith took his time to talk to me to make sure I calmed down FIRST AND FOREMOST! He then went on to explain to me how he could help me. He did everything he said he could do, and saved me more money than I ever thought possible. I am still on Cloud 9 with the FAST SERVICE I received from Keith. He told me he would take care of changing my home and auto policies over to State Farm, that I did not have to worry about anything. I am so very, very happy that I called this agency and got Keith on the line. He gave me my peace of mind back, and I will always be grateful to him for that. On top of getting me great rates, he took a payment from me over the phone with no additional charges. Thank you so very much Keith for your professionalism and most of all for taking your time to make sure I was happy with my new policies. Again, please call this agency for all of your insurance needs. You will be so glad that you did. Wowwwww, I am so glad I called this agency!"
We responded:
"Thank you for your amazing review! I'm so glad that you had a great experience with our agency and Keith, your kind words mean a lot to us! If you ever need assistance with your insurance needs in the future, please don't hesitate to reach out!"
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Baha Zall

June 27, 2024

5  out of  5
rating by Baha Zall
"⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Amber at State Farm Insurance, and I can't express enough how grateful I am for her exceptional service. From the very beginning, Amber went above and beyond to ensure that I had a seamless and positive customer experience. Thank you, Amber, for your exceptional support and dedication! --- Bahaa"
We responded:
"Thank you for sharing your positive experience with Amber! It's great to hear that she provided you exceptional customer service. We appreciate your feedback and look forward to assisting you in the future!"
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Jessica Long

June 26, 2024

5  out of  5
rating by Jessica Long
"I love how easy Mariel makes dealing with insurance!"
We responded:
"Thank you for your positive feedback and I’m glad to hear that Mariel's assistance has been helpful to you! Feel free to reach out whenever you have any additional questions!"
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Justin Mueller

June 21, 2024

5  out of  5
rating by Justin Mueller
"Highly recommend to anyone in the area!"
We responded:
"Thank you for your fantastic review! I'm delighted to hear that you highly recommend us to anyone in the area!"
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cody winter

June 21, 2024

5  out of  5
rating by cody winter
"Great experience, highly recommended to anyone in the Milwaukee area"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear that you had a great experience. We appreciate your recommendation and hope to continue providing excellent service to anyone in the Milwaukee area!"
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Carter Winter

June 21, 2024

5  out of  5
rating by Carter Winter
"Super amazing team! Professional, respectful, knowledgeable and super friendly. I would definitely recommend choosing them!"
We responded:
"I'm thrilled to hear that our team was able to provide you with a super amazing experience! Your recommendation means a lot to us. We hope to have the opportunity to help you again in the future!"
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Ian Anderson

June 13, 2024

5  out of  5
rating by Ian Anderson
"I recently switched my home and auto policies over to State Farm and the team members made the process very easy. Lana and Keith were especially helpful. I have already recommended both State Farm and Steve Paddock to a few friends and family members looking to change their home and auto insurance provider."
We responded:
"Thank you for sharing your positive experience with Lana and Keith! I greatly appreciate your recommendations to friends and family who are considering changing their insurance provider. Please don't hesitate to reach out with any further questions or if you need assistance in the future!"
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Scott Gabron

June 13, 2024

5  out of  5
rating by Scott Gabron
"Mary was very knowledgeable and very helpful"
We responded:
"I’m glad to hear that Mary was knowledgeable and helpful! In the office, we strive to provide excellent service and assistance to all our customers. If you have any other questions or need further assistance, please don't hesitate to reach out!"
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Tanner Dowell

June 11, 2024

5  out of  5
rating by Tanner Dowell
"Mariel is very knowledgeable and helpful with all my insurance needs , five star service always!!"
We responded:
"Thank you for your positive feedback! I'm glad to hear that Mariel provided you with excellent service. We appreciate your five-star rating and are here to help anytime you need further assistance!"
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Dak P Harris

June 3, 2024

5  out of  5
rating by Dak P Harris
"Mariel is great. GOOD CUSTOMER SERVICE. I RECOMMEND SPEAKING TO HER."
We responded:
"Thank you for your positive review! I’m glad to hear that Mariel provided you with excellent customer service. We appreciate your recommendation and encourage others to reach out to our hard-working team!"
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Mich Thi

June 3, 2024

5  out of  5
rating by Mich Thi
"We are very pleased with State Farm and we absolutely love our agent she is amazing Mariel is always very kind and very helpful"
We responded:
"Thank you for sharing your positive experience with Mariel! It's great to hear that she has been consistently kind and helpful. As always, feel free to reach out if you have any questions or need assistance!"
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Marnie Ide

May 28, 2024

5  out of  5
rating by Marnie Ide
"We absolutely love State Farm, and specifically I couldn’t ask for an easier contact with Mariel. She has always gone above and beyond, making things so seamless. She’s quick to respond to emails and has always answered every time I’ve called her office line. We had a minor incident a few weeks ago, and she was so kind in helping us navigate a new situation to us."
We responded:
"Thank you for sharing your love for State Farm and your positive experience with Mariel! It's wonderful to know that she went above and beyond to assist you during a minor incident and made navigating a new situation easier for you. We appreciate the feedback and we're thrilled to have Mariel as part of our team!"
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Tammy White

May 16, 2024

5  out of  5
rating by Tammy White
"Amazing!! Professional, thorough! From the very first phone call to reviewing my policy's. They are top knotch!! Sam and Steve were both so respectful, friendly and helpful! Thank you"
We responded:
"Thank you for your kind words! I'm glad to hear that Sam was respectful, friendly, and helpful throughout the process. We appreciate your feedback and we're always here to help!"
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Jason Vanderweyst

May 1, 2024

5  out of  5
rating by Jason Vanderweyst
"Awesome agent keeps us covered fits all are needs"
We responded:
"Thank you for the great review! It's rewarding to know that we have been successful with meeting all your needs and provided excellent service. We're here to help!"
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Ruth Christy

March 29, 2024

5  out of  5
rating by Ruth Christy
"I was rear ended and injured in 2016 and the person who hit me had State Farm insurance. My American Family insurance company made the whole process a complete nightmare. They even had some of my medical bills go to collections!!! It always stuck with me how fast State Farm responded whenever I needed anything from them...but I figured they would be even more expensive for such great service. Imagine my surprise when I finally got around to getting a quote and found out I could pay HALF of what I was paying for our 2 cars and save a lot of money on our home owners insurance FOR BETTER COVERAGE! Keith Rasch made the process so easy. I was able to do everything through email and over the phone. He was very personable and thorough. My only issue is that I didn't make the switch sooner!"
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Tara Propeck

February 20, 2024

5  out of  5
rating by Tara Propeck
"We have had StateFarm for many years with Mariel Dowell. Always have had quick responses to any issues and questions we've ever had!"
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Mike McCole

December 22, 2023

5  out of  5
rating by Mike McCole
"Had an issue with my truck, I called my agent Mariel and she got me back on the road ASAP. She answered all my questions and as always impeccable service!"
We responded:
"We appreciate you taking the time to share your positive experience with Mariel. Her commitment to delivering impeccable service and her willingness to address all your questions are core to our agency ethos. Thank you for your feedback, and we look forward to serving you again in the future."
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Ben Herda

October 20, 2023

5  out of  5
rating by Ben Herda
"We've been with State Farm for over 5 years, working with Mariel Dowell from the beginning, she's been very knowledgeable and helped us through a very large claim, nothing but good things to say!!"
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Jowaan Jones

July 28, 2023

5  out of  5
rating by Jowaan Jones
"Moved to Wisconsin recently from Illinois and needed to move our State Farm auto and renters policy. After multiple calls to our agent in IL and no response, decided to just call a Kenosha agent to see if they could help. Mary answered my call and got right on switching our policy. She understood my concerns that our payment in IL was due in a few days and made sure that we would be covered. She was so nice and great to work with. Obviously moving from IL to WI saved us a ton of money, but Mary was also able to add the rental reimbursement to our policy for no extra, which we didn't have in IL because we were told it would cost us a lot more. I'm very glad this was the State Farm I chose to call, and feel reassured that if anything does happen we have great agents backing us up! Thanks again for making it a smooth process Mary!"
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Jeremy and Amy Eiden

June 17, 2023

5  out of  5
rating by Jeremy and Amy Eiden
"Great agent and office to work with. Recently our son was in an accident and the entire State Farm team was great to work with in getting through the claims process with minimum fuss. Special thanks to Mary in the Kenosha office for helping us get through this trying moment."
Profile photo of Alejandro Matute Castro Alejandro Matute Castro

Alejandro Matute Castro Alejandro Matute Castro

May 3, 2023

4  out of  5
rating by Alejandro Matute Castro Alejandro Matute Castro
"Muy bueno"
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Carl Johnson

April 14, 2023

5  out of  5
rating by Carl Johnson
"Catlin was prompt in responding to my phone since phone lines were busy when I phoned. She listened, had the answers to all my questions & concerns, polite and had a pleasant voice. I would recommend State Farm after speaking to Catlin,"
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Becky

April 4, 2023

5  out of  5
rating by Becky
"Mary is awesome. Helpful, friendly, quick to respond. If she can't answer questions she gets answers and calls you back. She deserves more than 5 stars. An A+ and a raise"
We responded:
"Thank you for sharing Becky! Mary has been a huge part of our success over the years and we are all lucky to have her as part of the team. "
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Alexander Tiahnybok

December 27, 2022

5  out of  5
rating by Alexander Tiahnybok
"Professional and courteous interaction. Steve Paddock really cares and is the epitome of ‘like a good neighbor’. Highly recommended and State Farm has been there for me everytime in my 40+ years of being a customer. May not be the cheapest option but actual value makes up for that!"